TERMS & CONDITIONS

Thank you for visiting WTF Percussion. These terms and conditions apply to your use of WTF Percussion which we own and maintain. We are WTF Percussion with registered address PERC. studios, Krukmakargatan 36, 11851 Stockholm. Our company registration number is XXXXXXXX-XXXX. By making a purchase from, and using, this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our site. WTF Percussion may update these terms and conditions at any time.

ORDERS

As the last step before your purchase, you will see a summary of your order. You should check that this summary is according to your wish before finally agreeing to the terms and conditions. WTF Percussion reserves the right that products are subject to availability and that items might be out of stock. WTF Percussion shall not be held liable in case of the unavailability of products. All efforts are made to ensure that the pictures and the presentation of the items correspond to the original products. Please note that the physical item might differ from the digital photographs displayed on the website. WTF Percussion has the right to cancel any order placed by a customer if WTF Percussion suspects a violation of these Terms & Conditions or if the customer has proven to cause damage to the brand and/or the company WTF Percussion.

PAYMENT & PRICING

The prices displayed are inclusive of taxes within the European Union. Orders delivered outside the European Union may incur import duties and taxes. These charges vary from country to country. As you will be responsible for any charges we kindly recommend you check with your local customs office for further information. Please note that shipping costs are not included in the displayed price, this will be added in the checkout process. Shipping costs are based on your selected location and on the value of your order total.

WTF reserves the right to change the price of any items on the website at any time. WTF Percussion securely accepts VISA, Mastercard, and American Express. All credit card information is handled by Stripe using SSL and state-of-the-art encryption which ensures high safety and unauthorized access.

SHIPPING

Delivery times displayed on the website are an estimate and we do our very best to achieve these, but times can differ depending on conditions that are out of the control of bansuri.shop and for which we do not claim responsibility. Estimated delivery time: Postnord Sweden 1-3 business days, DHL Standard 3-8 business days, DHL Express 1-3 business days. 

Please contact axel@percussion.se at any time if a delivery date has passed the estimated delivery time, and we will help you resolve the issue. If you for any reason have received a damaged product or an item that does not correspond to your original purchase, please contact us as soon as possible from the date of received delivery. We will of course arrange a free return for you. We do not take responsibility for items that are lost during the return delivery.

RETURNS

WTF Percussion orders can be returned for any reason within 14 days of the delivery date. Please note that we only accept returns if the products are in the same condition as when you received them and in their original packaging. We do not accept responsibility for products lost during the return delivery. After your return is received we will evaluate your order. If your return is approved, we will refund the order value to the original payment method. Please allow 1-3 bank days for the refund to be processed. Should you need to change the item or wish to select an alternative style we accept exchanges on all our products. We cannot guarantee stock availability for exchanges. If you have received an imperfect product please contact our customer relations team within 24 hours of receiving your delivery and we will arrange a free return and exchange for you. WTF Percussion does not cover shipping costs for returns. 

Unclaimed packages

For all unclaimed packages, you will be debited all fees in connection with both delivery and the return delivery, including any taxes and duties.

WTF Percussion reserve the right to refuse orders that we believe are in breach of our terms and conditions.

Updates to Terms & Conditions

We may update these Terms & Conditions from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this document periodically.

By using our website and providing your information, you consent to the terms of these Terms & Conditions.

If you have any questions or concerns about our Terms & Conditions, please contact me at axel@percussion.se

Effective Date: 5 February 2024